- What kinds of payment are accepted?
At this time, we accept payment via Paypal (both Paypal account and Credit Card) which is one of the most secured online payment gateway in order for you to make payment through internet.
- How will I know that my order is placed successfully?
Once you successfully place your order, you will receive a confirmation email with details of your order and your order ID.
- What if I make a mistake in my order?
Please contact us at [email protected] and we will work to correct the problem as soon as possible.
- Are Payments Secure?
ABSOLUTELY YES. At this time, we accept payment via Paypal (both Paypal account and Credit Card) which is one of the most secured online payment gateway in order for you to make payment through internet.
- Can I cancel/make changes to the order I just placed?
It is possible to make a change to your order within 24 hour of placing it and if the order has not been processed. We process orders in 1-2 days, so changes and cancellations can always be fulfilled. You must immediately contact our Customer Care team (within the hour) with your change/cancellation request details included. You are strongly advised to use our official email on our Contact Us page. This will minimize the processing delay with your order due to the changes being made.
- How much is the shipping cost ?
Generally speaking, the total shipping cost will depend on the following factors:
The shipment method you choose (we offer USPS Standard Shipping : $4.99)
The destination country that the package ships to;
The number of items you order, as well as the total weight and volume (size) of the package.
Our advice is to log in to your account, add the items to your cart and then view the shipping fee which will be automatically calculated and displayed.
- How long will it take to receive my order?
Please note the total time = processing time + shipping time (this does not include any customs delays, weekends, holiday periods and any unforeseen circumstances.)
- Do you accept returns?
We gladly accept returns for unused condition with the original packaging. We do not accept returned items that’s worn, damaged, washed or altered in any way.
- Is all of your merchandise new?
Yes, all of our merchandise is new and not worn.
- What if I received an incorrect or defective item?
Please contact us ([email protected]) for a FREE RETURN LABEL. We’ll of course have the correct item sent out to you right away!